Everything you need to know about shopping handmade with Crochet India. If you don’t find the answer you’re looking for, please get in touch with us.
Are all Crochet India products handmade?
Yes. Our products are handcrafted by skilled artisans. Because they are handmade, small variations in colour, texture, size or finish may occur. These variations are part of the individuality of handmade work rather than manufacturing defects.
Will the product look exactly like the photograph?
We make every effort to represent our products accurately. However, colours may appear slightly different depending on your screen, and handmade products may have subtle variations from one piece to another.
How long will my order take to arrive?
Delivery time depends on product availability, preparation time and the delivery location. Made-to-order or customised pieces may require additional time before dispatch.
Can I track my order?
Yes. You can use our Track Order page with your order number and billing email address to check the status of your order.
Can I return or exchange a product?
Returns and exchanges are subject to our eligibility conditions. If you receive an incorrect, damaged or defective item, please contact us promptly. Please see our Delivery & Returns page for further information.
Do you accept customised or personalised orders?
Selected products may be available for customisation depending on the artisan and the nature of the request. Please contact us before placing the order to discuss availability, pricing and timelines.
How should I care for my crochet product?
Care requirements depend on the yarn, construction and type of product. Follow any care instructions supplied with your item. In general, handmade crochet should be handled gently and stored clean and dry.
How do I contact Crochet India?
Please use our Contact page for product enquiries, order assistance, customisation requests or any other questions.